POSITION SUMMARY

The ideal candidate is someone with strong customer service and troubleshooting skills to resolve all technical issues for our users. The Desktop Support Technician will be responsible for supporting all end users relating to hardware and software, computer applications, and LAN related issues. Day to day responsibilities consist of: Installing, testing, maintaining, and troubleshooting end user workstations and interrelated hardware and software, troubleshooting of mobile devices, escalating issues accordingly, and maintaining communication with customers and senior technical team.

KEY RESPONSIBILITIES

• Taking initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software or network problems
• Responding to and resolving issues with Windows, MAC, and iOS operating systems and hardware
• Monitor backup solutions
• Recognizing and escalating more difficult problems to senior engineers
• Supporting Microsoft Office 365 suite of tools including OneDrive, SharePoint, Teams, Outlook and Office clients on both Windows and MacOS devices
• Maintaining hardware and software assets using asset management tracking software
• Creating and maintaining client-related documentation and end user guides
• Actively participating as a strategic member of the technology team, including participating in team meetings and providing technical support for team staff
• Patch Management and monitoring of deployed applications and operating systems
• Support staff during Match days as needed
• Other Related Duties, As Requested

QUALIFICATIONS

• Candidates who are results-oriented and have strong communication and organizational skills.Desktop Support Specialist - Level 1 must have:
• 3+ years of experience in Microsoft Windows desktop and MacOS level 1 support
• 3+ years of providing support as a Level 1- Help Desk, Technical Remote Support, Desktop Support or Systems Administrator providing End User Support and Customer Service
• Must be able to be both a team player and be able to provide exemplary results while working on projects independently
• Exceptional customer service and phone etiquette skills, excellent verbal and written communication skills
• Detail oriented and strong problem-solving capabilities with the ability to work on multiple, concurrent tasks and adapt to shifting priorities.

St. Louis CITY SC is building a team that is passionate about their work, the success of our Club and the growth and revitalization of our region. We desire people who hold themselves and others accountable and are driven by setting new standards for fan engagement.

TKFC LC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.